FAQs

Questions, answered.

The things people ask us most. If yours is not here, our team is a message away.

General

What does Tanzania Web Solutions do?
We are a technology and creative agency. We build software and websites, keep businesses online with cloud and hosting services, and grow brands through marketing, social media and media buying.
Where are you based?
Our office is on the 1st Floor of Epiphany Plaza, Mawala Avenue, Arusha. We work with clients across Tanzania and East Africa, in person and remotely.
How long have you been operating?
We have been operating since 2018, when we were founded in Arusha. Today we keep more than 200 businesses online.

Projects

How do we start working together?
Send us an enquiry or a WhatsApp message and we will reply within one business day to book a free 45-minute consultation. If there is a good fit, we prepare a proposal and scope of work.
How much does a project cost?
It depends on what you need. After we understand your goals and scope, we share a clear written proposal so you know what to expect before any work begins.
How long does a project take?
Every engagement starts with a discovery stage of one to two weeks. After that, timelines depend on scope, so we agree on milestones in the plan before any work begins.
Do you add a margin on media spend?
No. We plan, negotiate, place and report on your media without margin on media spend.

Support

Do you support projects after launch?
Yes. Many of our client relationships continue long after launch, with hosting, maintenance, improvements and ongoing marketing.
Can you take over an existing website or system?
Usually, yes. We review what you have first, then advise whether it makes sense to improve it, move it or rebuild it.
How do you report on results?
Retainer engagements are reviewed every 30 days. We report against the KPIs we agreed with you and adjust the programme accordingly.

Products

What is Guru?
Guru is our AI sales assistant. It answers customers, recommends products and hands warm leads to your team, in English and Swahili.
How much does Spare OS cost?
Spare OS has three monthly plans: Starter at TZS 150,000, Growth at TZS 320,000 and Enterprise at TZS 650,000. Every plan includes setup, staff training, hosting and updates.
How much does Hotel OS cost?
Hotel OS costs $75 per month when paid monthly, or $72 per month when paid yearly, which saves you $36.
What is Hotel OS?
Hotel OS is our hotel management solution. It lets you manage reservations, customers, invoices, expenses, payments and more, for hotels, Airbnb and property management.
How much does Herufi AI cost?
Plans start at $14 per month for Starter, with Professional at $24 and Business at $42. Enterprise pricing is custom.
What is Herufi AI?
Herufi AI is our AI copywriting platform. It delivers AI-driven precision for high-converting sales copy in seconds, across written and multimedia formats, in your brand voice.
Can your products be adapted to my business?
Talk to us about how you work. We will show you what fits as it is and what can be tailored to your processes.

Let’s talk about what your business does next.

A 45-minute consultation at no charge. We reply within one business day.